How to place your order
Thoughtful Gifting, Made Easy
New here? You’re in the right place.
We’ve designed our shopping experience to be simple, enjoyable, and reliable—so you can focus on choosing the perfect gift while we handle the rest.
From beautifully styled flowers to curated gifts and hampers, placing an order with us is effortless. Follow the steps below and let us take care of the wrapping, delivery, and details.
Step 1: Browse & Discover
Find What You’re Looking For
We’ve organized our collections into easy-to-navigate categories so you can quickly find what you need:
- Flowers
- Gifts for Her
- Gifts for Him
- Personalised Gifts
- Hampers
- Occasions
- Corporate Gifts
- Food & Drinks
- More Gift Ideas
Already know what you want?
Use the search bar at the top of the page—try keywords like “roses,” “birthday hamper,” or “anniversary gifts” for quick results.
Step 2: Choose & Personalise
Make It Meaningful
Select Your Gift
Click on the product you love—whether it’s a floral arrangement, a styled gift box, or a personalised item.
Add Personal Touches
For personalised items, simply type in the name, message, or text and select a font (if available). You’ll see a preview of how it will look.
No preview showing? Our customer care team will be happy to share one with you before dispatch.
Once you’re happy, click Add to Cart and continue shopping—or move on to checkout.
Step 3: Select Delivery Date & Time
Plan It Perfectly
Choose a Delivery Date
Use the calendar to pick the day you’d like your gift delivered.
If a date is unavailable, it will appear greyed out—simply choose the next available date or select a different product.
Pick a Time Window
We offer multiple delivery windows throughout the day so your gift arrives at the most convenient time.
Step 4: Shipping & Payment
Almost There
Enter Your Details
Provide your email address and the recipient’s delivery details, including estate, apartment, road, and house number, to ensure smooth delivery.
If the billing address is the same as the delivery address, just select “Same as Shipping Address.”
Want updates on new arrivals and offers? Tick the subscription box.
Have a discount code? Enter it and click Apply to enjoy instant savings.
Choose Your Delivery Option
- Standard & Expedited Delivery – Available within Nairobi County
- Next-Day Delivery – Available for other counties across Kenya
Secure Payment
Pay easily via M-Pesa or Credit Card. Our checkout process is fully secure.
Step 5: Order Confirmation
You’re All Set
Once payment is successful, you’ll receive a confirmation email with your order number and details.
Didn’t receive the email? Reach out to our customer care team—we’ll sort it out right away.
Step 6: Delivery
Handled With Care
Our professional delivery team ensures your gift is handled carefully and delivered on time.
If there are any delivery challenges—such as incomplete addresses or unavailable recipients—our logistics team will contact you promptly.
Need Help?
We’re always happy to assist.
Customer Care: +254 723 849 114