Privacy Policy

Last Updated: 20th January 2026

This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our website, place an order, or interact with our services. By using our website, you agree to the terms outlined in this policy.

Information We Collect

We collect information that helps us provide and improve our services.

Personal information may include your full name, email address, phone number, billing address, delivery address, and any personalization details you provide when placing an order.

Payment information, such as card or mobile money details, is collected and processed securely by third-party payment providers. We do not store full payment details on our servers.

Non-personal information may include your IP address, browser type, device information, pages visited, and time spent on our website. This data helps us understand how users interact with our platform.

How We Use Your Information

Your information is used to process and fulfill orders, arrange delivery, and communicate order confirmations, updates, and support responses.

We may use your contact details to respond to inquiries, resolve issues, and provide customer support.

If you opt in, we may send you marketing communications such as promotions, offers, and updates. You may unsubscribe at any time.

We also use data to improve our website functionality, product offerings, and overall customer experience.

Sharing of Information

We only share your information when necessary to provide our services.

This includes sharing delivery details with logistics partners to complete your order and sharing payment details with secure payment processors to finalize transactions.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration.

All transactions are encrypted using Secure Socket Layer (SSL) technology. Access to personal data is restricted to authorized personnel only.

Cookies and Tracking Technologies

Our website uses cookies to enhance functionality, remember preferences, analyze traffic, and improve performance.

You may choose to disable cookies through your browser settings; however, this may affect certain features of the website.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, or resolve disputes.

Your Rights

You have the right to request access to your personal data, request corrections, request deletion, and opt out of marketing communications.

To exercise these rights, please contact us using the details provided below.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Customer Care: +254 723 849 114